You have 14 calendar days to return an item from the date you received it.

Returned goods must not be used and must be in original packaging. All branded stickers and labels must be kept on the goods. The packaging of the goods may be open only if there is no other way to view the goods. The postage cost related to the return of the product is paid by the Client.

The 14-day return right does not apply: to goods made to suit your personal needs (for example, according to your dimensions);in the case of goods that are rapidly corrosive or aging; periodically printed publications (eg magazines);audio and video recordings and computer software, provided the consumer has opened the envelope.

We will refund the refunded product to the Customer's account within 14 days of receipt of the returned product.

To use the right of withdrawal, the consumer must submit an application to the e-shop at not later than within 14 days after receipt of the goods.

Email must contain the following information:

  • consumer's name and contact details
  • the date of submission of the application
  • name of the returning product
  • order number
  • consumer bank account nr to transfer money back
  • the reason for the return

We will handle your inquiry within 1-3 business days. has the right to offset up to 20% of the value of the returnable purchase or 20 € to cover handling costs.